Customer Advantage is taken out of service at regularly scheduled times to perform system backups. If you attempt to log in during one of these down times, a message will appear on your screen. For your information, the following is the the schedule of these down times.
Customer Advantage interfaces with other systems. When these systems are down for maintenance, certain features are not available in CA, even though the CA system is up. The following is the schedule for Logistics Tracking, Logistics Orders, and Paperwork Retrieval from the Tracking application.
When the Customer Advantage system is up, the Report Tab should be available. If it is not, there is an issue with our Data Warehouse system, and you should open a support ticket with our IT Customer Service Department at ITServiceDesk@hubgroup.com.
We are sorry for any inconvenience this may cause you, but it is necessary to perform these maintenance steps to insure that the system is available at all other times. If you wish to speak to Hub's Customer Service personnel, feel free to call them at 1-630-795-2400. You may also e-mail them at ITServiceDesk@hubgroup.com.